Correspondence

Please direct any contact to the following regarding reservations for tours, travel services, or any other connected services.

Paying Procedures/Payments Policy

If you opt to hire SIKKIMTOURISM.ORG for any service, you must make a certain upfront payment. Let us be clear: We are asking for this upfront payment to hold the reservation you made on a confirmed basis. At the time of departure or upon arrival at the destination, you must pay the remaining balance. Before services may begin, the entire sum must be paid. The amount to be paid in advance is according to the management’s discretion. The sum will change depending on the type of services provided. It will also depend on how much time there is between when the service is booked and when it starts.

Full payment is required in some usual situations, such as during the busiest travel season when demand for travel packages is high and booking rates suddenly increase for all linked services. For instance, the tourist season around Christmas and New Year is typically very busy, therefore you must reserve services rather than make the whole down payment.

Payment Method

Wire transfers can be used to make payments to our bank.

Cancellation policy for Covid-19

If any of the guests are currently experiencing a COVID-19-related health concern or lock-down, the reservation may be postponed to any future date, provided that sufficient supporting paperwork is provided.

Cancellation and Refund Policy

Please read this policy before you confirm your trip. It explains when you can change or cancel a booking, when a refund is possible, and how long a refund takes to reach you.

Changing or cancelling your booking

You can change, shorten, or cancel confirmed dates only if you tell us in writing at least 30 days before your travel date. Any change is subject to availability at the time.

If you ask to change, postpone, or cancel within 30 days of your travel date, we cannot make the change. In that case the full package value is retained and no refund is due.

Dates with no refund

Bookings made for the following peak periods are non-refundable. If your travel falls in any of these windows, no refund applies no matter when you cancel:

•       01 March 2026 to 15 July 2026
•       13 August 2026 to 26 August 2026
•       01 October 2026 to 12 October 2026
•       15 October 2026 to 25 October 2026
•       05 November 2026 to 15 November 2026
•       15 December 2026 to 15 January 2027

Note: If your travel dates fall on any blackout date, such as a long weekend, a festive weekend, or any other high demand period, a 100 percent retention charge applies. On these dates you get neither a refund nor a credit for a future trip.

Other situations with no refund

•       No show: If you do not turn up for your booking, no refund is given.
•       Unused nights or early departure: If you leave early or do not use booked nights, those nights are not refunded.

Bad weather and road disruption

Travel across Sikkim depends on mountain roads, and these can close at short notice. If a car, bus, cab, or other transport to Gangtok or any other town or village is cancelled because of bad weather, a landslide, road closure, or any situation beyond our control, we arrange the best available alternative. Any extra cost caused by such a delay, such as an added night of stay, is charged separately.

How refunds are paid

Where a refund is due, we return it using the same payment method you first used. If you paid in cash, we refund by cheque or online transfer instead.

If you hold an international bank account, any bank charges on the transfer are yours to bear. We send the amount as worked out under this policy.

Refund timeline

Once we receive your cancellation request, we start the refund from our side within 5 working days. After we release it, the money usually reaches your account within a few days, depending on your bank.

Cancellation surcharge

If a refund is approved outside the terms set out above, a surcharge of 10 percent plus 18 percent tax applies and is deducted from the refund amount.

Need help? For any question about a change or cancellation, contact the SikkimTourism.org team in writing before your travel dates.

Limitations on Our Liabilities

Please be aware that when any services are confirmed and the price is set, responsibility for any increases in taxes, admission fees, or fuel expenses imposed by the Government of India will pass to the visitors.

The sample itineraries provided on the website are perfect for giving our visitors a good idea of the tour schedule. The route might change due to a variety of circumstances, including the weather, the state of the roads, the viability and interest of the visitors, etc.

For the sole benefit of the visitors, SIKKIMTOURISM.ORG reserves the sole right to alter any timetable while keeping in mind the guests’ safety, comfort, and overall well-being.

• Our rates are reasonable and the result of good bargaining with hotel chains, airlines, etc. In the event that our channel partners change their prices, SIKKIMTOURISM.ORG also retains the right to change the previously indicated prices.
• Any delays, changes to the schedule, or costs incurred as a result of weather-related disasters, flight cancellations, unavoidable breakdowns of machinery, vehicles, or other equipment, or any other unforeseen circumstances, are not the responsibility of SIKKIMTOURISM.ORG.
• There isn’t a system-wide travel insurance policy at SIKKIMTOURISM.ORG. Customers may choose to purchase these insurance plans on their own.

Please Note: We are not responsible for any costs resulting from unanticipated circumstances, such as political or social disturbance, natural disasters, etc. By signing this document, SIKKIMTOURISM.ORG explicitly disclaims any implied warranties that might be imposed by any applicable laws and consents to submit to the sole jurisdiction of the courts in New Delhi, India.